Why should I buy from Tiny Machines 3D?
Tiny Machines 3D offers more than other sellers - each machine gets a white-glove service before leaving our Houston, TX USA facility. That means we unbox and carefully inspect each machine before they are:
- Tested for functionality and inspected for any motion/precision component issues
- Flashed with the latest firmware that's optimized for stability and safety without sacrificing quality
- Upgraded with any parts ordered at the time of purchase
- Carefully reboxed with supplemental information added to make your experience even smoother
Although the final product may look similar to other sellers', we save you valuable time, both in getting started and should you encounter any issues. We know the machines we sell inside and out and keep replacement parts in stock should the need arise.
We also carry a large assortment of replacement parts, upgrades and filament to satisfy your 3D printing needs.
Our phone lines are open 10-6pm M-F CST for sales and technical calls. For more information see our Contacts Page.
Where are you located?
We operate in Houston, TX. Additional software development is done in Detroit, MI, by our partner, Insanity Automation.
What is your support and warranty policy?
Each 3D printer purchase includes 30 days of technical support with up to two hours of phone time. Additionally, each 3D printer has a one-year factory warranty that is backed by the manufacturer and fulfilled by Tiny Machines 3D.
Warranty claims should be reported by contacting us at firstname.lastname@example.org with a picture of the serial number (if applicable) and a video or photos showing the issue.
When will my 3D Printer ship?
3D printers usually ship 7-14 days from the purchase date unless the purchase is a pre-order or otherwise noted. All machines are inspected and tested, and we will install any upgrades purchased at the same time as the 3D printer. Our lead times are estimates and may be different in the case of a custom order or vary based on sales. Please contact us at email@example.com for more information.
Tracking numbers are generated when a 3D printer is ready to ship and will be emailed to the address provided when the order was placed.
When will my parts ship?
Small parts orders placed after 1pm usually ship the next business day. Parts that need modification/installation may require an additional day of processing time.
Tracking numbers are generated when an order is ready to ship and will be emailed to the address provided when the order was placed.
How do you ship domestic USA orders?
For 3D Printers, we use FedEx Ground/Home Delivery. For parts orders, we use USPS and FedEx. If you have another preferred carrier, contact us at firstname.lastname@example.org before making a purchase.
How do you ship international orders?
For 3D Printers, we can ship only to Canada and Mexico while keeping costs low. If you are outside of North America and want a machine drop-shipped (shipped directly) from the manufacturer while still getting our awesome support, contact us at email@example.com.
For international parts orders, we use USPS and FedEx. If you have another preferred carrier, contact our support team before making a purchase. We are not responsible for customs fees (duties, VATs, etc).
What is your return policy?
Unused items in the original package can be returned within 30 days of receipt. For more information, see our Returns Policy
Do you accept institutional purchase orders?
Yes! For new purchasing departments, the minimum purchase is $200. For returning buyers, the minimum is $100. Contact us at firstname.lastname@example.org to start the process!