Thank you for shopping at Tiny Machines 3D. If you are not entirely satisfied with your purchase, we're here to help.
Defective and non-defective items can be returned or exchanged within 30 days of receipt. If you received a damaged product, please notify us immediately for assistance. Returns will not be accepted after this 30 day term. Unused, non-defective printers and accessories will be subject to a 15% restocking fee. Defective or DOA (dead on arrival) items do not incur a restocking fee (see exception**) Note: only Tiny Machines 3D can determine if a 3D printer or part is defective.
**3D Printers returned to us must be: new or like new condition and packaged in the original carton / original packing foam. Any damage incurred due to negligent packaging will reflect on the refund amount issued. Contact us for packing instructions or additional assistance in this case.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. In order to facilitate an exchange, Tiny Machines 3D must receive the original items before sending out replacement items.
Shipping charges incurred in connection with the return of a product are non-refundable. You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Tiny Machines 3D.
We do not issue refunds for software once the order is confirmed and the product is sent. Gift Card purchases are non-refundable. We recommend contacting us for assistance if you experience any issues receiving or downloading our products.
To be eligible for a return, please make sure that:
The product was received in the last 30 days
The product isn't used or damaged
The product is in its original packaging
You obtained a Return Merchandise Authorization (RMA) from Tiny Machines 3D
To start the process for obtaining a Return Merchandise Authorization (RMA), contact us by email: email@example.com
After acquiring an RMA, send the product with its original packing and the RMA number, along with a note indicating whether you want to exchange the product (and if so, what other product you want to order) or a refund, to: Tiny Machines 3D 5400 Mitchelldale St. Suite B5 Houston, TX 77092
If you have any questions about our Returns and Refunds Policy, please contact us at firstname.lastname@example.org