Except as otherwise noted, every product purchased at Tiny Machines 3D has a 30-day return policy. If an item is faulty, it may be returned or exchanged within 30 days of receipt. After 30 days from receipt, returns will not be accepted. Returns for non-defective 3D printers and accessories are subject to a 15% restocking fee. Please note: A 3D printer or 3D printer accessory can only be deemed defective by a Tiny Machines 3D technician.
All shipping costs related to returns are the responsibility of the customer.
Items which qualify for return must be returned in the same physical condition as they were purchased, with all parts and accessories intact, and in complete original packaging and carton. We highly encourage customers to keep any and all original packaging, at least for the entirety of their warranty period. Fees may be charged for replacement packaging, if necessary.
Any item found to be damaged or malfunctioning because of use beyond regular expectations or neglect by the customer will not be accepted for return.
Software and gift cards are non-refundable after receipt. Please contact us for assistance if you experience any issues receiving or downloading digital media.
A Returned Merchandise Authorization (RMA) must be obtained before returning an item. For this, contact us at firstname.lastname@example.org. When returning an item for an exchange, the returned item must be received by Tiny Machines 3D before a replacement item is shipped out. If you need the item sooner than that, you can purchase a replacement to be shipped out immediately, then a reimbursement will be issued once we receive the returned item.
Once we have received your RMA back at our facility, please allow approximately 7-10 business days for your return or exchange to be processed.
Refunds will be issued in the original form of payment. If for any reason we are unable to refund the original form of payment, refunds will be issued in the form of store credit.
Orders that are canceled by the customer after they have shipped may be returned to us for a refund minus any applicable shipping charges related to the canceled order. In the event that a package is lost in transit, we will assist as much as possible, but ultimate responsibility for the loss and/or delay lies with the carrier.
Tiny Machines 3D is not responsible for any customs, duties, taxes, or import fees incurred in the shipment of items or replacement parts to other countries. If the customer elects to abandon their shipment in lieu of paying customs, taxes, or import fees on their order or returning the item(s) to us, no refund will be given.
Please Note: All 'Clearance Items' sales are final. 'Clearance Items' are not covered by the 30-day return policy. ‘Clearance items’ feature the word, “Clearance” in the product title.
If you have any questions about our Returns and Refunds Policy, please contact us at email@example.com